SOPs written from how your business actually works — not from a blank template

Why templates don't work for small teams

An SOP template is only as good as the time someone spends filling it in, and in a team of five nobody has that time. The knowledge is already written down — just not as a procedure. It sits in your pricing page, your service descriptions, your FAQ, and in thousands of replies your team has typed to customers.

BobWork turns that material into procedures. Each SOP is a workflow broken into numbered steps, with the hand-offs between people and systems made explicit, so a new hire — or an AI agent — can follow it on day one.

What an SOP from BobWork contains

• Workflows — each process your business runs, as numbered steps — who does what, and when it hands off
• SOPs — the same workflows written as standard operating procedures a new hire can follow
• A six-stage blueprint — acquisition → qualification → booking → delivery → payment → after-sales, each step marked as coming from your site or from industry practice

Every step is labelled with where it came from. Steps documented on your website, steps observed in your conversations and steps we suggest from industry practice are kept apart, so you always know which parts describe what you do today and which are recommendations.

How to generate your SOPs

1. Enter your website. BobWork reads up to 18 pages — homepage, about, services, pricing and FAQ first.
2. Optionally link your WhatsApp. Real customer conversations show the process as it actually happens. It unlinks automatically when done.
3. Get your workflows. Workflows, SOPs, FAQs and a knowledge base — download as PDF, Markdown, a plain-text SOP, FAQ as CSV, JSON, or a Dify dataset.

Examples of SOPs it writes

For a home-services business the blueprint typically becomes procedures such as: handling a new enquiry, quoting a site visit, confirming the appointment, collecting the deposit, closing the job and asking for a review. For a clinic: enquiry, eligibility questions, booking, pre-visit instructions, payment, follow-up. The six stages it maps are:

1. Acquisition — where enquiries come from and what the first reply has to do
2. Qualification — the questions that separate a real job from a tyre-kicker
3. Booking — how a visit, call or appointment actually gets fixed
4. Delivery — what happens between yes and done
5. Payment — deposits, invoices, reminders, proof of payment
6. After-sales — follow-ups, reviews, warranty and repeat business