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Benchmarked against 214 businesses

You answer fast.Then you stop.

Follow-up within 24h
31%
31 pts behind
ind. 62%
Deposit collected
31%
43 pts behind
ind. 74%

Speed & response

How fast you answer, and what happens to the ones you don't.

You Industry
Share of first replies by wait time
38%
<5 min
22%
5–30 min
14%
30m–1h
11%
1–4h
6%
>4h
9%
Never
First reply time
42 min
2.3× slower
industry 18 min
Median reply time
11 min
4 min slower
industry 7 min
Replies within 5 min
38%
23 pts behind
industry 61%
After-hours replies
12%
22 pts behind
industry 34%
Unanswered threads
17%
9 pts behind
industry 8%
Weekend response rate
44%
22 pts behind
industry 66%
Messages to first answer
3.4
1.3 more
industry 2.1
Answered same day
71%
17 pts behind
industry 88%
Peak-hour reply time
1h 3m
2.6× slower
industry 24 min
Reply time, new contacts
29 min
2.1× slower
industry 14 min
Reply time, repeat customers
51 min
2.4× slower
industry 21 min
Voice notes answered
58%
16 pts behind
industry 74%
12 more data points in this section

The full report opens all 100 across every section, audited by a consultant against your industry.

Industry figures are aggregates across the cohort shown — never another business's own numbers. Figures on this page are illustrative and describe no real business.